Glossi Babe has a strict NO REFUND policy due to sanitary purposes. Once the product has been shipped out, we are no longer responsible for the package. If your order has been damaged upon delivery, there are still NO REFUNDS. We package our products carefully, making sure everything is secure for a safe delivery. Unfortunately, this does not always happen. If you receive a damaged package, you will need to contact USPS and file a damaged package claim against USPS here. Glossi Babe is not responsible for any damaged, lost, or stolen goods.